The Full ph365link Privacy Policy
At ph365link, we know that trust is everything — especially when real money and personal information are involved. This Privacy Policy explains in clear terms what data we collect from you, why we collect it, how we use it, and what rights you have over it. This policy applies to all users who access the ph365link website at ph365link.best and all associated services offered through it.
By creating an account or continuing to use ph365link's platform, you acknowledge that you have read and understood this privacy policy. If you don't agree with any part of it, please discontinue using our services and contact us to have your data removed.
1. Who We Are
ph365link is an online gaming and betting platform licensed and operated for the Philippine market. We offer a range of products including live casino games, jackpot slots, virtual sports, football betting, and the fan-favourite Color Game. Our platform is designed specifically for Filipino players, and we take our responsibilities seriously — both as a gaming operator and as a custodian of your personal data.
For any privacy-related concerns, you may contact us at: support@ph365link.best
2. What Information We Collect
ph365link collects only the information necessary to provide you with a secure, personalised, and compliant gaming experience. Here's a breakdown of the data we gather:
a. Information You Provide Directly
- Full name, date of birth, and gender
- Government-issued ID type and number (for KYC/AML compliance)
- Mobile number and email address
- Home address (province, city, barangay)
- Preferred payment method (e.g., GCash number, Maya account, bank account details)
- Username and encrypted password
- Self-exclusion or responsible gaming preferences, if you choose to set them
b. Information We Collect Automatically
- IP address and approximate geolocation
- Device type, operating system, and browser version
- Pages visited, time spent, and clickstream data
- Session information and login timestamps
- Gaming behaviour: games played, bets placed, win/loss records
- Transaction history (deposits and withdrawals)
c. Cookies and Tracking Technologies
ph365link uses cookies, web beacons, and similar technologies to keep your session active, remember your preferences, and analyse how players navigate the site. These tools help us deliver a smoother experience. You can disable cookies through your browser settings, but some features may not work as expected if you do.
3. How We Use Your Information
Every piece of data ph365link collects is used for a specific, legitimate purpose. Here's exactly how we use your information:
- Account registration and management: To set up, verify, and maintain your ph365link account.
- Identity verification (KYC): To comply with PAGCOR regulations and anti-money laundering (AML) requirements under Philippine law.
- Processing transactions: To handle your deposits and withdrawals through GCash, Maya, GrabPay, Coins.ph, InstaPay/PESONet, BDO, BPI, UnionBank, and Visa/Mastercard.
- Customer support: To respond to your inquiries, resolve disputes, and process account requests efficiently.
- Personalisation: To recommend games you might enjoy and customise your platform experience.
- Promotions and bonuses: To send you information about applicable bonuses, referral rewards, and seasonal promotions — only if you've opted in to receive them.
- Security and fraud prevention: To detect, investigate, and prevent fraudulent activity, account takeovers, and unauthorised access.
- Legal compliance: To fulfil obligations under the Data Privacy Act of 2012 (RA 10173) and other applicable Philippine regulations.
- Platform improvement: To analyse aggregated user data and make ph365link a better experience for everyone.
4. Legal Basis for Processing
Under the Philippine Data Privacy Act of 2012, ph365link processes your personal data based on the following legal grounds:
- Contractual necessity: Processing required to fulfil our service agreement with you (account, transactions, gaming).
- Legal obligation: Compliance with PAGCOR licensing requirements, AML laws, and tax regulations.
- Legitimate interest: Fraud prevention, security monitoring, and platform analytics.
- Consent: For marketing communications and non-essential cookies — you can withdraw consent at any time.
5. Sharing Your Information
ph365link does not sell your personal data. Full stop. We may share information only in the following limited circumstances:
- Payment processors: GCash, Maya, GrabPay, Coins.ph, BDO, BPI, UnionBank, InstaPay/PESONet, and card networks — to process your financial transactions securely.
- KYC/AML service providers: Third-party identity verification platforms we use to comply with regulatory requirements.
- Technology partners: Game content providers and platform infrastructure vendors who operate under strict data processing agreements.
- Regulatory authorities: PAGCOR, NPC (National Privacy Commission), AMLC, or law enforcement — only when legally required or under valid legal process.
- Business transfers: In the event of a merger, acquisition, or sale of assets, your data may be transferred — and we will notify you before any such transfer occurs.
All third parties we work with are required to maintain the confidentiality and security of your data in accordance with this privacy policy and applicable Philippine law.
6. Data Retention
We keep your personal data for as long as your account is active and for a period thereafter as required by law. In general:
- Account and transaction records: retained for a minimum of 5 years after account closure, as required under AML regulations.
- KYC documents: retained for the duration of your account plus 5 years.
- Session logs and activity data: retained for up to 24 months for security and analytics purposes.
- Marketing preferences and consent records: retained until you withdraw consent.
After the applicable retention period, your data is securely deleted or anonymised so it can no longer identify you.
7. Your Rights Under Philippine Law
As a data subject under the Data Privacy Act of 2012, you have the following rights regarding your personal information held by ph365link:
- Right to be informed: Know what data we collect and how we use it — which is exactly what this privacy policy is for.
- Right to access: Request a copy of the personal data we hold about you.
- Right to correction: Ask us to correct any inaccurate or incomplete data.
- Right to erasure: Request deletion of your data, subject to our legal obligations.
- Right to object: Opt out of direct marketing or certain types of data processing.
- Right to data portability: Receive your data in a structured, machine-readable format.
- Right to lodge a complaint: File a complaint with the National Privacy Commission (NPC) if you believe your rights have been violated.
To exercise any of these rights, email us at support@ph365link.best. We aim to respond within 15 working days.
8. Data Security Measures
ph365link takes the security of your personal data seriously. We implement the following technical and organisational measures to protect your information:
- TLS/SSL encryption for all data in transit
- AES-256 encryption for sensitive data stored in our databases
- Multi-factor authentication (MFA) for internal staff access to data systems
- Regular security audits and penetration testing
- Access controls and role-based permissions — only authorised personnel can access your data
- 24/7 monitoring for suspicious activity and anomalies
- Data breach response plan compliant with NPC notification requirements
No system is 100% impenetrable, but we commit to doing everything reasonably possible to keep your data safe. In the event of a data breach that poses risk to your rights, we will notify you and the NPC within 72 hours of discovery, as required by law.
9. Children's Privacy
ph365link is strictly an adults-only platform. Our services are not directed at, nor do we knowingly collect personal data from, individuals below 21 years of age. If we discover that a minor has provided us with personal information, we will immediately delete that data and close the account. If you believe a minor has registered on our platform, please contact us right away at support@ph365link.best.
10. Cookies Policy
Here's a quick breakdown of the types of cookies ph365link uses:
- Essential cookies: Necessary for the site to function. These cannot be turned off. They include session cookies and login state cookies.
- Performance cookies: Help us understand how players interact with the platform. Data is aggregated and anonymous.
- Functional cookies: Remember your preferences such as language settings and game filters.
- Marketing cookies: Used only if you've consented to receive promotional communications from ph365link.
You can manage cookie settings directly in your browser. Most modern browsers allow you to block or delete cookies in the settings menu.
11. Links to Third-Party Sites
ph365link's website may occasionally reference third-party services (such as payment gateways). We are not responsible for the privacy practices of those external platforms. We encourage you to review their respective privacy policies before providing your information.
12. Changes to This Privacy Policy
ph365link may update this privacy policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make significant changes, we will notify registered users via email and post the updated policy on this page with a revised "Last Updated" date. Continuing to use ph365link after changes are posted means you accept the updated terms.
13. Contact Us
If you have questions, concerns, or requests related to this privacy policy or how ph365link handles your personal data, please get in touch:
Email: support@ph365link.best
Website: ph365link.best
Data Protection Officer: Available via email upon request
